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Refund Policy.

Greenfields Waste and Recycling Refund Policy

1. Introduction

At Greenfields Waste and Recycling, we are committed to providing exceptional service to our customers. We understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which refunds will be granted for our skip bin hire services.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Cancellation Prior to Delivery: If you cancel your skip bin order at least 24 hours before the scheduled delivery date, you are eligible for a full refund.
  • Service Issues: If there is a problem with the delivery or quality of the skip bin that is directly attributable to Greenfields Waste and Recycling, you may be eligible for a full or partial refund.
  • Overcharged Fees: If you have been overcharged due to an error on our part, the excess amount will be refunded.

3. Non-Eligibility for Refunds

Refunds will not be granted in the following situations:

  • Late Cancellations: If you cancel your order less than 24 hours before the scheduled delivery date, no refund will be issued.
  • Incorrect Use of Skip Bin: Refunds will not be issued if the skip bin is used incorrectly, such as overfilling, placing prohibited items, or causing damage to the skip bin.
  • Unacceptable Waste: If prohibited or hazardous materials are found in the skip bin, no refund will be provided.

4. Refund Process

To request a refund, please follow these steps:

  • Contact Us: Notify us of your refund request by contacting our customer service team via phone or email within 48 hours of the issue arising.
  • Provide Details: Include your order number, the reason for the refund request, and any relevant documentation or evidence supporting your claim.
  • Assessment: Our team will assess your request and may contact you for further information if necessary.
  • Decision: You will be notified of the decision regarding your refund request within 7 business days.

5. Refund Method

Approved refunds will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

We value your business and strive to provide a hassle-free experience. Thank you for choosing Greenfields Waste and Recycling for your skip bin hire needs.